1. Introduction

LabCart GmbH is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website labcart.com and purchase products through our Service.

Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Data Controller

For the purposes of the General Data Protection Regulation (GDPR), the data controller is LabCart GmbH, registered in Germany, with its registered address at Boschring 20.

You can contact us regarding your personal data or any concerns you may have via email at service@labcart.com.

3. Information We Collect

3.1. Personal Data

We may collect and process the following categories of personal data:

• Identity Data: First name, last name, username or similar identifier, title, date of birth, and gender.

• Contact Data: Billing address, delivery address, email address, and telephone numbers.

• Financial Data: Payment card details, bank account information, and transaction data.

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Profile Data: Your username and password, orders made by you, your interests, preferences, feedback, and survey responses.

• Usage Data: Information about how you use our website, products, and services.

• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3.2. Non-Personal Data

We may also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

4. How We Use Your Data

We use your personal data in the following ways:

4.1. To Provide Our Services

• To process and deliver your orders, including managing payments, fees, and charges, and to collect and recover money owed to us.

• To manage your account, including setting up and maintaining your account, and enabling you to participate in interactive features of our Service when you choose to do so.

4.2. To Improve Our Services

• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

4.3. To Communicate With You

• To notify you about changes to our Service, terms, or policies.

• To provide customer support and respond to your inquiries and feedback.

4.4. For Marketing Purposes

• To provide you with information about goods and services we offer that are similar to those that you have already purchased or inquired about.

• To send you marketing communications that you have opted in to receive. You can unsubscribe from our marketing communications at any time.

4.5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract: To fulfill our contractual obligations to you when you make a purchase.

• Legitimate interests: To improve our Service and to protect our business, except where such interests are overridden by your fundamental rights.

• Consent: Where we have obtained your consent to process your data for specific purposes, such as sending you marketing communications.

5. Disclosure of Your Data

We may share your personal data with the following categories of recipients:

• Service providers: Including IT and system administration services, payment processors, and logistics providers.

• Professional advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

• Government authorities: Where we are required to do so by law, or to protect the rights, property, or safety of our company, our customers, or others.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Certainly! Here’s the continuation of the Privacy Policy:

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6. International Data Transfers (Continued)

Whenever we transfer your personal data out of the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

• Adequacy Decisions: We may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

• Standard Contractual Clauses (SCCs): We may use specific contracts approved by the European Commission, which give personal data the same protection it has in Europe.

• Consent: In some cases, we may seek your explicit consent to transfer your personal data, after providing you with detailed information about the potential risks of the transfer.

If you would like further information about the specific mechanism used by us when transferring your personal data out of the EEA, please contact us at service@labcart.com.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized way. These measures include:

• Encryption: Data encryption in transit and at rest.

• Access Controls: Restricted access to personal data on a need-to-know basis.

• Regular Audits: Regular testing, assessment, and evaluation of the effectiveness of our security measures.

We have procedures in place to deal with any suspected personal data breach. If you are affected by a breach, we will notify you and any applicable regulator where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When determining the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:

• Right to Access: You can request access to your personal data and check that we are lawfully processing it.

• Right to Rectification: You can request correction of any incomplete or inaccurate data we hold about you.

• Right to Erasure: You can request that we delete or remove personal data where there is no good reason for us to continue processing it.

• Right to Object: You can object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and you feel it impacts your fundamental rights and freedoms.

• Right to Restrict Processing: You can request that we suspend the processing of your personal data in certain scenarios.

• Right to Data Portability: You can request the transfer of your personal data to you or a third party in a structured, commonly used, machine-readable format.

• Right to Withdraw Consent: Where we are relying on consent to process your personal data, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at service@labcart.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated.

10. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.

11. Third-Party Links

Our Service may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

12. Children’s Privacy

Our Service is not intended for children under 16 years of age, and we do not knowingly collect personal data from children under 16. If we learn that we have collected personal data from a child under 16, we will delete that information as soon as possible. If you believe we might have any information from or about a child under 16, please contact us at service@labcart.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, regulatory, or operational requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of those changes.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us by email at service@labcart.com or by mail at:

Company：LabCart GmbH

Company Address：Boschring 20

Country：Germany

City： Wirges

Zip Code：56422

Email：service@labcart.com